Hi buddy !Welcome to Altruu Support
Though we tried our best to keep everything simple as possible in Altruu, to follow the tradition set by someone a way long ago, we somehow managed to include the Altruu Support and FAQ section. Very seriously, If you have any doubt regarding using Altruu, kindly do contact us, because we are in the same boat. We can chitchat and have fun while discussing about Altruu. Still we’re very happy if are find answers and get to know more about Altruu with the help of this support section.
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A. General
What is Altruu?
In simple terms, Altruu is the place where people can maintain their information diet.
Am I eligible to create an Altruu account?
How do I contact Altruu?
Who is Altruu for?
How is Altruu different from traditional networking?
When did Altruu come into existence?
Where is Altruu's origin?

B. Account
How can I create an Altruu account?
1. Go to https://altruu.com/
2. Click Create Account
3. Enter your username, email, password and gender
4. Submit the details
5. Confirm your email address
That’s it. You are an Altruuser.
Can I access Altruu without creating an Altruu account?
How can I delete my Altruu account?
How do I block someone?
What are all the rules I have to follow while using Altruu?
What should I do if my account is banned falsely?
What are the personal information I need to submit to create an Altruu account?
How can I ban an Altruuser?
Click on the ‘three dot’ menu right below the Altruuser name > Click Ban Altruuser
What are the documents required to get my account verified?
Is there a way to change my online status to offline while surfing?
Click the ‘green’ icon in the char bar > Click ‘Offline’ option to hide yourself from your buddies

C. Buddies in Altruu
Who all can be my buddies in Altruu?
What is the use of explore option in Altruu?
Who can see my profile details?
Who can I message to?
How do I invite my buddies?
Homepage > Sidebar > Invite Buddies.
How can I search like a pro in the explorer?

D. Security and Privacy
What are the different newsfeeds available in Altruu?
Users are free to switch between newsfeeds in Altruu.
1. Your own private newsfeed which will have posts from your friends and related people
2. Global feed which will have posts from people across the globe
3. Category feed which will have posts from 17 various categories that you choose
4. Personality feed allows you to have posts according to the personality you choose from the list of 16 different personalities
5. Celebrity feed allows you to have the feed based on the interests of the celebrity that you choose from the list of various legendary people in diverse fields
What is Altruu global feed? Will my posts go to Global feed?
What is the use of content filtering in newsfeed?
What are the privacy settings that I can customize in my account?
How cross-platform sharing works in Altruu?
You can share any of your posts or other contents you see in Altruu to other social networks such as Twitter, Pinterest etc.
Can I turn off the profile visit notification?
Does Altruu track me and sell my data to third parties?
Does enabling privacy ID clears all of my data?
I don’t want to receive messages in Altruu except from my buddies, how can I modify it?
Go to Settings > Privacy Settings
You will have ‘Who can message me’ setting Choose ‘My Buddies’ option from the list, now you will receive messages from your buddies alone.
I need to hide buddies I follow from others, how can I do that?
Go to Settings > Privacy Settings
You will have ‘Who can see my buddies’ setting
Choose ‘No one’ option from the list
My buddy wants to post on my altruuline, is there a way to do so?
Go to Settings > Privacy Settings
You will have ‘Who can post on my altruuline’ setting
Choose ‘My Buddies’ option to support your buddies’ wish

E. Posts and Content Sharing
What kind of posts can I make in Altruu? Who all can see it?
What are the ways I can react to posts in Altruu?
Altruu opens a way to express whether the posts are genuine, fake or to support or oppose it. Based on the responses from the users, Altruu will verify the posts, mark it and classify accordingly. If the post is genuine, it will be marked so using Trustee. If the post is found non-genuine, the post cannot be re-shared.
What are Altruu verified posts?
What do the classification of genuine and fake posts mean?
What does the badge on the top left corner of posts in Altruu mean?
Can I save photos and videos from posts in Altruu to my device?
What should I do if I find any illicit information on Altruu?
How can I report to Altruu if I see any information infringes on my copyright?
What are the different post formats that I can publish in Altruu?
I want to share a post in WhatsApp, how can I do that?
Can I filter my posts to show only pictures?

F. Altruu Credits and Social Services
What are Altruu credits?
How can I do social service in Altruu?
How can I earn credits?
Where can I find my credit transactions?
How do I transfer my credits to my buddies?
Enter your buddy name with the credits that need to be transferred and click Transfer button.
You can also add our customized services to get into the credits wire section by doing succeeding steps.
Go to Settings > Centralization > Enable ‘Credit’ service and save. Now you can do it in your home!

G. Altruu Fundamentals
How can I create a gang for me?
Click ‘Create New Gang’ menu to create your new gang which can be set to either public or private.
How to add administrators to my gang?
How can I add more buddies to join my gang?
There you can find people who are all in your buddies list and you can add any number of buddies.
How can I create my private page?
Click ‘Create New Page’ menu to create your new page.
How to add administrators to my page?
How can I invite buddies to like my page?
There you can find people who are all in your buddies list and you can add any number of buddies.
How can I create a codex?
Can I able to post on codex that I never created?
How do I publish an event?
Where you can add the event details such as event name, location, event schedule with precise timing, etc.
Where can I find the ongoing events?
Where you can find the ongoing events along with the interested events, past events and invited events.

H. Discovery and Content Control
How can I discover information using the Discover ID?
Altruu generates a digital identity for you and offers you to save the credentials for your future use. You can also create your own Altruu account and connect with the next generation information networking.
What are the limitations of a discovery identity?
What is the difference between the global feed and buddy feed?
Why am I seeing celebrity names in the feed selection?
Can I switch feeds based on my passion?

I. Settings
How can I change my altruuname?
NOTE: It should not contain any special characters, symbols or spaces
How can I add other social links in my profile?
Go to ‘Settings’ > Social Links Area, where you can add the profile name of your multiple social platforms including Facebook, Twitter, VK, LinkedIn, Instagram and YouTube.
Can I change my default profile background design?
Go to ‘Settings’ > Design Area, where you can upload your custom profile background design that suits you.
How do I customize my header?
Click ‘Customization’ menu in the left menu bar > Go to Header Area
Choose what you want and remove what you don’t want.
Can I customize my posts view in the homepage?
How can I change my homepage design?
You can choose any design of your choice for your homepage from the available designs.
How do I add apps and services to my homepage?
Go to Settings > Centralization > pick the services of your wish to your home for royal experience at one place.

J. Altruu Technical
Is Altruu compatible on my device?
Altruu is compatible with multiple devices like smartphones, tablets and computers and also compatible with multiple platforms like Android, iOS, Windows and Linux. You can also download our official application for Android from altruu.com.
How to recover my Altruu account if I forget my password?
Visit the recover account page which can be done by clicking the ‘forget password’ link in the login page.
Enter your email which you have used while creating your Altruu Account and proceed to generate a password reset link which will be sent to you via email.
Click on the password reset link which you have received in your mailbox and you can create a new password for your Altruu account.
Can I access Altruu from multiple devices at the same time?
What can I do if I’m struck in the login page?
It seems that there are some connectivity issues from your end, so please try again by doing the following things.
Clear your application in your settings or try re-installing application which you can download it from altruu.com if you use our official application
Clear your browser cache data if you use Altruu in any web browsers
If you still have the same problem after trying all the above things, you can contact Altruu helpline anytime.

K. Verified Information
How do I enable fake news Title?
Go to Settings > General Settings
Click on the Fake News Filter Dropdown and choose ‘Enable’ and save to escape from the fear of fake information.
How can I differentiate the information authentication badges?
How does Altruu Score grade the contents?

L. Data Security
Does wash out my post delete for all the Altruusers who shared it?
How can I wash-out my post?
You can wash-out your post along with all the posts shared from you, within a blink
To delete your post, click the ‘dropdown button’ in post > ‘Wash-out Post’ option
It’s done.
Can I wash-out my buddies’ post?
How can I restrict other Altruusers from viewing my altruuline?
Does ghost blackout mode hide all my activities?

View and learn3
How to login into Altruu ?




How to generate a discover ID ?





How to verify discover ID ?






How to create a post ?




How to embed a URL in Altruu ?



How to create an account in Altruu ?



How to recover my forgotten password ?


How to create a complete Altruu profile ?






How to reset my activities by creating a Flat ID ?



How to generate a Neural ID to protect my online presence ?



How to create my own CodeX in Altruu ?




How to create my own gang in Altruu ?




How to create my own page in Altruu ?




How to destroy my information using wash-out ?




How to create an album ?




How to set a new home theme for Altruu ?







How to change my profile background in Altruu ?
Go to your ‘homepage’ and click the ‘dropdown’ menu on the right side of the header and then click ‘settings’ option which will redirect to your ‘general settings’ page. Click the ‘design’ setting menu.



How to protect my entire identity using Ghost Blackout mode ?




How to protect my profile using Shadow Blackout mode ?




How to customize Altruu to my own taste ?






How to switch my information format easily ?






How to switch my feed to get popular contents from Altruu ?



How to switch feed to get yesterday's contents ?



How to switch feed to rewind time ?



How to get easy-to-read contents in Altruu ?



How to get detailed and descriptive information in Altruu ?



How to get today's new feed in Altruu ?



How to view the trending information from Altruu discovery page ?



How to experience the open access services in Altruu ?




How to get into protected access services in Altruu ?

How to access my followed gangs and codex from my profile ?
How to search globally using explorer ?





How to search buddies, pages, codex and gangs in specific ?



How to mark a post ?



How to add photos to my album ?





How to use the post options ?




How to add a buddy to my family members ?



How to report an Altruuser ?



How to ban an Altruuser ?
How to create my own instance ?





How to react in a post ?





How to comment a post ?




How to cross-share a post ?





