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Hi buddy !
Welcome to Altruu Support

Though we tried our best to keep everything simple as possible in Altruu, to follow the tradition set by someone a way long ago, we somehow managed to include the Altruu Support and FAQ section. Very seriously, If you have any doubt regarding using Altruu, kindly do contact us, because we are in the same boat. We can chitchat and have fun while discussing about Altruu. Still we’re very happy if are find answers and get to know more about Altruu with the help of this support section.

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General

Account

Buddies in Altruu

Security and Privacy

Posts and Content Sharing

Altruu Credits and Social Services

Altruu Fundamentals

Discovery and Content Control

Settings

Altruu Technical

Verified Information

Data Security

A. General

What is Altruu?

Altruu, a discovery engine, a social and information network. But if you like to complicate things, Altruu is a track-free global social network and discovery engine to connect, discover and contribute to what matters to us, providing next generation versatility with centralized information security to users.

In simple terms, Altruu is the place where people can maintain their information diet.

Am I eligible to create an Altruu account?

Altruu is free and open to anyone willing to access our services by agreeing to our terms of service. There is no age limit set in Altruu and you are free to create an account unless you are legally restricted to use the services or blocked by Altruu previously.

How do I contact Altruu?

You can contact Altruu for any queries or reports by using the admin chat. Altruu ensures response and related actions as soon as possible. Always happy to help!

Who is Altruu for?

Altruu is free for everyone in the globe irrespective of their color, age, gender and locality. People who are engrossed in discovering information with absolute privacy can find Altruu a better place. We value your privacy!

How is Altruu different from traditional networking?

Traditional Networking gives you what your friend values not yours but Altruu Networking respects your values, so you can tirelessly discover information what you love instead of what your friend loves. With all of our efforts, we continuously safeguard your online presence while discovering information.

When did Altruu come into existence?

Altruu was launched on June 1, 2018, founded by Tenith Adithyaa. Altruu was created in the best time ever in the history of the planet, because now we’re connected, connected means together and together means strength. Freedom of information, free speech and power to people are the values which Altruu founded on.

Where is Altruu's origin?

Altruu is one of the subsidiaries of Tenith Innovations Private Limited which has its base headquarters in Virudhunagar, Tamilnadu, India.

B. Account

How can I create an Altruu account?

To create an Altruu account,

1. Go to https://altruu.com/
2. Click Create Account
3. Enter your username, email, password and gender
4. Submit the details
5. Confirm your email address

That’s it. You are an Altruuser.

Can I access Altruu without creating an Altruu account?

Yep! You can access specific services of Altruu as an explorer without an Altruu account.

How can I delete my Altruu account?

To delete your Altruu account, go to your settings page and select delete account. You will be asked your password for confirmation. By doing so, your account will be permanently deleted and you will not be able to recover your account again.

How do I block someone?

You can block someone by going to their profile page and selecting block provided there.

What are all the rules I have to follow while using Altruu?

Altruu takes the safety, privacy and freedom of the users very seriously. We have set strict guidelines that everyone using our services should follow. We recommend you to read Altruu’s Social Guidelines and Terms of services to understand how users are required to behave and use our services.

What should I do if my account is banned falsely?

Buddy, sorry for the inconvenience caused. If you think Altruu banned your account for no definite reasons, please drop us a message at Altruu Command Centre. Sit back and relax yourself, Altruu will take care of your concern.

What are the personal information I need to submit to create an Altruu account?

All you need is your email address alone. We won’t ask your personal information like mobile number because your personal is yours.

How can I ban an Altruuser?

Go to the profile page of the Altruuser you want to ban

Click on the ‘three dot’ menu right below the Altruuser name > Click Ban Altruuser

What are the documents required to get my account verified?

Verified account is an identity of a user in the digital world. So, verify your account on the go just by uploading your Passport / ID with your distinct photo and Altruu will take care of your verification

Is there a way to change my online status to offline while surfing?

Yes, you can change your online presence to offline in two ways.

Click the ‘green’ icon in the char bar > Click ‘Offline’ option to hide yourself from your buddies

C. Buddies in Altruu

Who all can be my buddies in Altruu?

Altruu is a global network where you can connect with people around the world without restrictions. However, users can change their privacy settings.

What is the use of explore option in Altruu?

Explore option helps you find buddies in Altruu. It provides you with advanced filtering options to make your searching easier. The search results in explore will include all the users of Altruu.

Who can see my profile details?

Your profile is public. But you can change your privacy settings to make it suit your interest.

Who can I message to?

You can send message to anybody people who has an Altruu account. You can also communicate with people by searching their altruuname in the search field or in explorer at any time. Please use expanded search space for absolute results which you can find in the header section.

How do I invite my buddies?

You can invite your buddies to become an Altruuser by sending invitations to their respective email addresses. You can use the invite buddies option to send invitation which can be found on

Homepage > Sidebar > Invite Buddies.

How can I search like a pro in the explorer?

With our advanced lookup filters, you can procure results at lightning speed. You can discover buddies, pages, gangs, codex and hashtags exactly with the lookup filters like gender, virtual status and digital cover.

D. Security and Privacy

What are the different newsfeeds available in Altruu?

Users are free to switch between newsfeeds in Altruu.
1. Your own private newsfeed which will have posts from your friends and related people
2. Global feed which will have posts from people across the globe
3. Category feed which will have posts from 17 various categories that you choose
4. Personality feed allows you to have posts according to the personality you choose from the list of 16 different personalities
5. Celebrity feed allows you to have the feed based on the interests of the celebrity that you choose from the list of various legendary people in diverse fields

What is Altruu global feed? Will my posts go to Global feed?

Altruu Global feed is the feed visible to all the people accessing Altruu. Your post may or may not be visible in global feed depending on your choice of privacy settings. If you choose your post to be viewable by everyone, your posts will go to Global feed.

What is the use of content filtering in newsfeed?

Content filtering helps you to use your newsfeed, the way you like. Choose between pictures, videos, text, audio or documents and only the type of content you choose will appear on your newsfeed.

What are the privacy settings that I can customize in my account?

You can customize settings including who messages you, who sees your post and status, profile visit notification, status of online and location, profile information such as friends list, timeline, birthday etc. can be set according to your interests. However, your presence in Altruu, name, profile and profile picture, cover photo will always be public and can be viewed by anyone accessing Altruu. The profile can be set to private by Blackout.

How cross-platform sharing works in Altruu?

You can share any of your posts or other contents you see in Altruu to other social networks such as Twitter, Pinterest etc.

Can I turn off the profile visit notification?

Yes. You can turn off the profile visit notification in your settings page. If you turn it off, you will not be notified about anyone visiting your profile and your visit to others profile will not be notified to them.

Does Altruu track me and sell my data to third parties?

No, Altruu never tracks what you do because privacy is our basic human right. We mind our business.

Does enabling privacy ID clears all of my data?

With core data randomization, you can utilize meticulously generated identity to secure your digital identity in more than one way. Buddies who are looking for extra privacy to shield their virtual existence, may use privacy IDs. You can enable two kind of online privacy such as Flat ID and Neural ID. The Flat ID clears all your history generated up to date in Altruu and refurbishes your account with the profile name as your new digital identity cover while the Neural ID does the same deeply with the altruuname as your digital identity cover.

I don’t want to receive messages in Altruu except from my buddies, how can I modify it?

Buddy, please explore our high-class privacy settings fabricated for you because everyone deserves secrecy. If you don’t want to let other Altruusers communicate to you, you can change it anytime in your privacy settings.

Go to Settings > Privacy Settings

You will have ‘Who can message me’ setting Choose ‘My Buddies’ option from the list, now you will receive messages from your buddies alone.

I need to hide buddies I follow from others, how can I do that?

You can disable that in your privacy settings. But make sure that no Altruusers can see your buddies.

Go to Settings > Privacy Settings

You will have ‘Who can see my buddies’ setting

Choose ‘No one’ option from the list

My buddy wants to post on my altruuline, is there a way to do so?

Your buddies can do post on your altruuline obviously if you allow. You can allow that in your privacy setting.

Go to Settings > Privacy Settings

You will have ‘Who can post on my altruuline’ setting

Choose ‘My Buddies’ option to support your buddies’ wish

E. Posts and Content Sharing

What kind of posts can I make in Altruu? Who all can see it?

You may post texts, pictures, videos, audios, documents in Altruu and it can be viewed by people according to your post privacy choice. If you choose people you know, your posts can be viewed only by your buddies and people related to you. If you choose everyone, your post will go to global feed and people all over the world can see it.

What are the ways I can react to posts in Altruu?

You can like the posts, share them or add comments to them. There is also Moonjis which are like, meh, love, happy, wow, sad and angry. Moonjis can be accessed through the reaction button.

Altruu opens a way to express whether the posts are genuine, fake or to support or oppose it. Based on the responses from the users, Altruu will verify the posts, mark it and classify accordingly. If the post is genuine, it will be marked so using Trustee. If the post is found non-genuine, the post cannot be re-shared.

What are Altruu verified posts?

Altruu verified posts are the posts verified by Altruu indicated by Altruu verified badge. Verified posts indicate that the content of the post is authentic, safe and are recommended so by Altruu.

What do the classification of genuine and fake posts mean?

Altruu classifies posts of users into genuine or fake. Genuine post means that the content of the post is authentic, real and safe. Fake indicates that the content of the post is not genuine and not recommended.

What does the badge on the top left corner of posts in Altruu mean?

The badge on the posts in Altruu indicates whether the post is genuine or fake. The trustee badge indicates that the post is genuine and the fake badge indicates that the post is fake.

Can I save photos and videos from posts in Altruu to my device?

Yes, users can save the contents of the posts they see to their device by clicking on the download option in the post. The content you download are subject to copyrights.

What should I do if I find any illicit information on Altruu?

You can report the user, page, gang or codex where you find the illicit information with the ‘report’ option, or you can drop us a message at Altruu Command Centre.

How can I report to Altruu if I see any information infringes on my copyright?

Buddy, you can contact Altruu helpline with the information that you found the copyright infringement by tagging us with the post URL, Altruu will take direct actions against it.

What are the different post formats that I can publish in Altruu?

You can publish your posts in 13 diverse formats of information like picture, text, audio, video, documents, location, etc., so that you can express much more of yourself in several ways.

I want to share a post in WhatsApp, how can I do that?

You can cross-share the information you love from Altruu to WhatsApp directly from the post sharing options. Altruu doesn’t limit the cross sharing of information to WhatsApp alone, so that you can share your lovable information to various social platforms like Twitter, Facebook, Pinterest and LinkedIn also.

Can I filter my posts to show only pictures?

Tired of searching for what you love in the feed, never worry about that. Altruu has an elite feed bar that allows you to control your feed into portraits, descriptives, audiovisual, audios, documents and locality specific posts. If you’re more into pictures, you can filter your feed to show only picture posts. All you need to do is, just click on the picture filter that is located just above the posts.

F. Altruu Credits and Social Services

What are Altruu credits?

Altruu credits are credit points earned by Altruu users by using various services offered by Altruu. Altruu credits can be spent by exchanging them for doing social services, with Altruu.

How can I do social service in Altruu?

Users can exchange Altruu credits for a social service, in return Altruu provides them with authentic Altruu certificate describing their social service. Altruu will do the social service for the users within a reasonable time.

How can I earn credits?

With multi-layered wallet, Altruu generates credits using your routine activities inside Altruu and you can spend it in exchange for a social service. You can earn credits by a number of ways which you can refer by checking our Earn Credits section. Click ‘Earn Credits’ in the left menu bar, where you can know how to earn credits.

Where can I find my credit transactions?

You can find your credit transactions in your Altruu Vault which shows your up to date transaction history from the beginning and your current credit balance.

How do I transfer my credits to my buddies?

Transferring credits means sharing love and valuing humanity, so you can do it without any regret. Altruu made transferring your credits simple for you to spread your humanity. To transfer your credits to your buddies, click the ‘dropdown button’ in post > Transfer Credits.

Enter your buddy name with the credits that need to be transferred and click Transfer button.

You can also add our customized services to get into the credits wire section by doing succeeding steps.

Go to Settings > Centralization > Enable ‘Credit’ service and save. Now you can do it in your home!

G. Altruu Fundamentals

How can I create a gang for me?

Click the dropdown menu button in the right corner of the header.

Click ‘Create New Gang’ menu to create your new gang which can be set to either public or private.

How to add administrators to my gang?

Go to the gang’s profile > Edit > Members Area, where you can make any of the gang members as admins to manage your gang.

How can I add more buddies to join my gang?

Go to the gang’s profile > ‘Add Buddies To Gang’ Menu, which can be found on the sidebar.

There you can find people who are all in your buddies list and you can add any number of buddies.

How can I create my private page?

Click the dropdown menu button in the right corner of the header.

Click ‘Create New Page’ menu to create your new page.

How to add administrators to my page?

Go to the page’s profile > Edit > Admin Area, where you can make any of the gang members as admins to manage your gang.

How can I invite buddies to like my page?

Go to the page’s profile > ‘Invite buddies to like this page’ Menu, which can be found below the page name.

There you can find people who are all in your buddies list and you can add any number of buddies.

How can I create a codex?

Click ‘Codex’ Menu in the header > Click the ‘+’ icon to create codex of your choice.

Can I able to post on codex that I never created?

Yes, you can post on the codex created by other users also. As codex is universal for all the Altruusers to post information anonymously, none of the Altruusers are restricted to post in the codex in Altruu.

How do I publish an event?

Click ‘Events’ in the left menu bar on your homepage > Create

Where you can add the event details such as event name, location, event schedule with precise timing, etc.

Where can I find the ongoing events?

Click ‘Events’ in the left menu bar on your homepage > Ongoing

Where you can find the ongoing events along with the interested events, past events and invited events.

H. Discovery and Content Control

How can I discover information using the Discover ID?

You can experience the world in a click without any of your personal information because privacy matters. To discover the information, please click on the Discover button and that’s it.

Altruu generates a digital identity for you and offers you to save the credentials for your future use. You can also create your own Altruu account and connect with the next generation information networking.

What are the limitations of a discovery identity?

Using the discovery identity, you can not able to publish your posts on Altruu. You can do publish your posts if you want by adding and verifying your email address.

What is the difference between the global feed and buddy feed?

Altruu made it simple to experience the whole planet every day in one click. You can switch your feed to global feed to discover information around the planet along with all the information you pooled. If you want to explore your pooled information alone, you can switch the feed to buddy feed. Altruu has much more than the preceding two feeds to give Altruusers a grand experience.

Why am I seeing celebrity names in the feed selection?

Altruu curates interests that are loved by various legendary people of diverse fields. You can simply select the name of the celebrity you are into, the feed algorithm will switch the feed based on the interests of the selected celebrity, so that you can have a feed that belongs to the information consumption habit of that particular celebrity in an instant.

Can I switch feeds based on my passion?

You can switch your feed of your passion and choice. Altruu allows you to choose you from more than a dozen of classifications in the feed selection, there you can switch your feed to any of the classifications that suits your passion.

I. Settings

How can I change my altruuname?

Go to ‘Settings’ > General Settings Area, where you can change your altruuname.

NOTE: It should not contain any special characters, symbols or spaces

How can I add other social links in my profile?

Go to ‘Settings’ > Social Links Area, where you can add the profile name of your multiple social platforms including Facebook, Twitter, VK, LinkedIn, Instagram and YouTube.

Can I change my default profile background design?

Of course, you can change the design of your profile according to your wish.

Go to ‘Settings’ > Design Area, where you can upload your custom profile background design that suits you.

How do I customize my header?

Customization enables versatility of your virtual world. Altruu can be customized any way you like, from top to bottom. With more than a hundred operational choices and infinite ways to customize them creates a personalized social network.

Click ‘Customization’ menu in the left menu bar > Go to Header Area

Choose what you want and remove what you don’t want.

Can I customize my posts view in the homepage?

You can customize the posts in all the aspects you want. If you don’t want to like the posts, you can remove the like button from the posts. Isn’t it exciting?

How can I change my homepage design?

Click ‘Customization’ menu in the left menu bar > Go to Hive Design Area

You can choose any design of your choice for your homepage from the available designs.

How do I add apps and services to my homepage?

Altruu is your unified cyberspace to deliver seamless tasking. You can launch diverse range of apps and services in a single touch.

Go to Settings > Centralization > pick the services of your wish to your home for royal experience at one place.

J. Altruu Technical

Is Altruu compatible on my device?

Altruu is compatible with multiple devices like smartphones, tablets and computers and also compatible with multiple platforms like Android, iOS, Windows and Linux. You can also download our official application for Android from altruu.com.

How to recover my Altruu account if I forget my password?

To reset your password,

Visit the recover account page which can be done by clicking the ‘forget password’ link in the login page.

Enter your email which you have used while creating your Altruu Account and proceed to generate a password reset link which will be sent to you via email.

Click on the password reset link which you have received in your mailbox and you can create a new password for your Altruu account.

Can I access Altruu from multiple devices at the same time?

You can access Altruu across multiple platforms and devices at the same time with all of your data saved in the cloud, so that you never feel difficult accessing your data on your devices.

What can I do if I’m struck in the login page?

It seems that there are some connectivity issues from your end, so please try again by doing the following things.

Clear your application in your settings or try re-installing application which you can download it from altruu.com if you use our official application

Clear your browser cache data if you use Altruu in any web browsers

If you still have the same problem after trying all the above things, you can contact Altruu helpline anytime.

K. Verified Information

How do I enable fake news Title?

Fake News Filter is the information firewall where you can shield yourself from fake news.

Go to Settings > General Settings

Click on the Fake News Filter Dropdown and choose ‘Enable’ and save to escape from the fear of fake information.

How can I differentiate the information authentication badges?

Altruu presents a state-of-the-art validation system for information authentication. Every day Altruu verifies information in a whole new level, making it impossible to manipulate and it is constantly working on to do endlessly. Altruu lets users to know whether the information is true or fake by marking in the top left corner of the post. If the post contains ‘T’ mark, the information is authentic and trusted by Altruu. If you find the red mark, the information is fake and you can disregard it.

How does Altruu Score grade the contents?

Altruu Score, an intelligent scoring system for a deeper understanding of every stream of information you come across while surfing the web. Altruu optimized the analyzation and grading of information you see.

L. Data Security

Does wash out my post delete for all the Altruusers who shared it?

Yes, your post will be deleted permanently along with the posts of other Altruusers who shared your post. Wash Out, the universal data controller, gives you control over your data shared on the internet.

How can I wash-out my post?

You can wash-out your post along with all the posts shared from you, within a blink

To delete your post, click the ‘dropdown button’ in post > ‘Wash-out Post’ option

It’s done.

Can I wash-out my buddies’ post?

You can wash-out the posts which are posted by you on Altruu, so you can’t wash out others’ posts because we value your buddies’ privacy too!

How can I restrict other Altruusers from viewing my altruuline?

You can explore our exclusive blackout features to surf online with absolute privacy. Altruu values your personal space and that is how it is shaped. To restrict Altruusers from viewing your altruuline, you can enable shadow blackout mode which will show only your avatar and cover picture to the users who visit your profile. Go to Settings > General Settings Click on the Blackout mode > Altruu, Shadow, Ghost Blackout modes (Choose the privacy mode that you want)

Does ghost blackout mode hide all my activities?

Enabling the ghost black out mode lets you to mask your digital autonomy entirely. If you enable ghost black out mode, you are no longer visible to your buddies and other Altruusers until you change it back to Altruu mode.

View and learn3

How to login into Altruu ?

Go to altruu.com and click ‘Login’ button on the top right side of the page.

Enter your ‘altruuname’ and ‘password’ in the required input fields.

Click ‘Login’ button to proceed and you will get a tick mark once your login credentials are verified.

After successful login, your ‘homepage’ will be loaded and you can start exploring the global feed.

How to generate a discover ID ?

Open ‘Discover’ page by visiting altruu.com.

Click the ‘Discover’ button which is in the center of the page.

A Discovery account is generated and login credentials are displayed, you can save it for your future use. Click the ‘close’ button once you are done.

You will be redirected to your ‘homepage’ and allow a moment to refresh your feed.

Now, your ‘global feed’ is ready to explore.

How to verify discover ID ?

Go to your ‘homepage’.

Click on the red ‘alert’ mark, which will show you a notification to verify your email and redirects you to the ‘general settings’ page.

Now, you will have the ‘general settings’ page on your screen.

Enter your ‘email address’ and ‘altruuname’ (optional) in the input fields and click the ‘save’ button on the bottom of the page, which will show you a confirmation message after successfully saving your settings.

Click ‘send email’ button below the ‘verify email’ field and a verification link will be sent to your email address.

Check your ‘inbox’ for the verification email and click on the ‘confirm email address’ button to verify your email address. You will be redirected to your ‘homepage’ and your ‘discovery’ account is now verified with your email address.

How to create a post ?

Go to your ‘homepage’ and click the ‘post publishing box’.

Click the ‘camera’ button and select the picture(s) that you want to post.

Click the ‘post’ button and it will load your post contents.

Now, you have created your post and uploaded it successfully.

How to embed a URL in Altruu ?

Go to your ‘homepage’ and click the ‘post publishing box’.

Paste the ‘URL’ that you need to embed and your link will be embedded automatically and a ‘preview’ of your embedded URL will be shown.

Click the ‘post’ button and your post with embedded URL will be uploaded to your feed.

How to create an account in Altruu ?

Go to altruu.com and click ‘Register’ button on the top right side of the page and you will be redirected to the ‘create account’ page.

Enter the ‘altruuname’, ‘email address’, ‘password’ and ‘confirm password’ fields.

Click ‘Let’s Altruu’ button to create an account and a confirmation message will be shown after successful registration of your account.

How to recover my forgotten password ?

Go to altruu.com and click ‘Login’ button on the top right side of the page. Now, click ‘forget-password’ link on the login page and you will be redirected to the ‘recover account’ page.

Enter your ‘email address’ and click ‘recover’ button and a confirmation message will be shown with a tick mark after successfully sending password reset link to your email address.

How to create a complete Altruu profile ?

Go to your ‘homepage’ and click the ‘dropdown’ menu on the right side of the header and then click ‘my profile’ option which will redirect to your profile page. Now, you can see that your profile is completed with 20% of your information by using the profile completion bar. To add information to your profile, click the ‘edit’ button below your profile name.

Now, you will be redirected to ‘general settings’ page. Add your ‘name’ and click the ‘save‘ button.

Now 40% of your profile is completed and you need to add the remaining information that have ‘plus’ mark in the profile completion bar. To add further information, go to the ‘settings’ page again by clicking the ‘edit’ button again and then go to the ‘profile settings’ menu by clicking the ‘profile’ icon in the ‘general settings’ page.

Add your ‘workplace’ in the ‘working at’ field and click the ‘save’ button and then move back to your profile.

Your profile is completed with 60% of your information. Now, go to ‘general settings’ page and add your ‘country’ and click the ‘save’ button. To check your profile completion status, move back to your profile again.

Now, your profile is completed with 80% of information. To complete your profile with 100% information, add your ‘location’ in the ‘profile settings’ page and then check back again in your ‘profile’ page. On 100% profile completion status, the ‘profile completion bar’ will disappear from your ‘profile’ page.

How to reset my activities by creating a Flat ID ?

Go to your ‘homepage’ and click the ‘dropdown’ menu on the right side of the header and then click ‘my profile’ option which will redirect to your ‘profile’ page.

Click on the ‘Flat ID’ and your ‘profile’ page will refresh.

Now, your activities are cleared and your profile name will be set as your avatar.

How to generate a Neural ID to protect my online presence ?

Go to your ‘homepage’ and click the ‘dropdown’ menu on the right side of the header and then click ‘my profile’ option which will redirect to your ‘profile’ page. Click the ‘edit’ button, to get into ‘general settings’ page.

Click the ‘Neural ID’ button and your ‘profile’ page will refresh.

Now, your online presence is protected and your altruuname will be set as your avatar.

How to create my own CodeX in Altruu ?

Go to your ‘homepage’ and click the ‘codex’ menu on the header which will redirect to the master codex space and then click ‘+’ button to create codex.

Enter ‘codex name’, ‘codex URL’, ‘codex category’ fields and choose the ‘codex type’, ‘codex range’ of your selection (optional) and enter codex description (optional) fields. Click the ‘create’ button once you are done.

After successful creation of codex, you will be redirected to your ‘codex profile’ page. To edit or change any information you have entered, click the ‘edit’ button.

After clicking ‘edit’ button, you will be redirected to the ‘codex settings’ page, where you can modify your general information and change avatar and cover of your codex.

How to create my own gang in Altruu ?

Go to your ‘homepage’ and click the ‘dropdown’ menu on the right side of the header and then click ‘create new gang’ option which will redirect to ‘create gang’ page.

Enter ‘gang name’, ‘gang URL’, ‘gang type’ and gang description (optional) fields and choose the ‘gang type’, ‘category’ of your selection (optional). Click the ‘create’ button once you are done.

After successful creation of gang, you will be redirected to your ‘gang profile’ page. To edit or change any information you have entered, click the ‘edit’ button.

After clicking ‘edit’ button, you will be redirected to the ‘general settings’ page of the gang, where you can modify your general information, privacy settings, avatar and cover, gang members, join requests of your gang.

How to create my own page in Altruu ?

Go to your ‘homepage’ and click the ‘dropdown’ menu on the right side of the header and then click ‘create new page’ option which will redirect to ‘create page’ page.

Enter ‘page name’, ‘page URL’, page description (optional) fields and choose the ‘page category’ of your selection (optional). Click the ‘create’ button once you are done.

After successful creation of page, you will be redirected to your ‘page profile’ page. To edit or change any information you have entered, click the ‘edit’ button.

After clicking ‘edit’ button, you will be redirected to the ‘general settings’ page of the created page, where you can modify your general information, page information, social links, avatar and cover, design, manage admins of your page.

How to destroy my information using wash-out ?

Go to the ‘post’ that you need to wash-out and click the ‘dropdown’ menu on the top right side of the post.

Click the ‘wash-out’ option from the ‘dropdown’ menu.

Your selected post will be deleted permanently.

A pop-up will open and ask confirmation to delete the post. Click the ‘delete’ button to delete your post completely.

How to create an album ?

Go to your ‘homepage’ and click the ‘my albums’ menu on the left side menu bar that redirects you to the ‘albums’ page and then click ‘create’ button which will redirect to ‘create album’ page. Enter ‘album name’ and select the pictures you want to create as an album.

Click the ‘upload’ button once you have selected the pictures and allow a moment to upload your pictures.

After successful uploading of your pictures, your album will be ready to be created.

Now, your album is created and all your pictures are added. You can add additional pictures to your album by clicking the ‘dropdown’ menu on the top right side of the album post and click ‘add photos’.

How to set a new home theme for Altruu ?

Go to your ‘homepage’ and click the ‘customization’ menu on the left side bar that redirects you to the ‘customization’ page.

Click the ‘hive design’ menu on the ‘customization’ page.

Select your favorite ‘home theme’ from the list. Let’s say, ‘blood red’.

Click the ‘save’ button once you have selected your ‘home theme’, which will show you a confirmation message after successfully saving your settings.

Go to your ‘homepage’ and your new ‘theme’ will be applied to your ‘homepage’.

Go back again to ‘hive design’ menu in the customization page and select a different ‘home theme’ like ‘sky blue’ and come back again to your ‘homepage’ and theme will be changed.

Go back again to ‘hive design’ menu in the customization page and select a different ‘home theme’ like ‘romantic violet’ and come back again to your ‘homepage’ and the theme will be changed.

How to change my profile background in Altruu ?

Go to your ‘homepage’ and click the ‘dropdown’ menu on the right side of the header and then click ‘settings’ option which will redirect to your ‘general settings’ page. Click the ‘design’ setting menu.

Click the ‘background’ picture uploading button to select the background picture from your device of your preference.

Click the ‘save’ button once you are done, which will show you a confirmation message after successfully saving your settings.

Go to your profile by clicking the ‘dropdown’ menu on the right side of the header and then click ‘my profile’ option which will redirect to your ‘profile’ page. Now, you have changed your profile background.

How to protect my entire identity using Ghost Blackout mode ?

Go to your ‘homepage’ and click the ‘dropdown’ menu on the right side of the header and then click ‘settings’ option which will redirect to your ‘general settings’ page. Navigate down on the page and you will see the ‘blackout mode’ which will be in ‘Altruu’ mode by default.

Select ‘ghost’ from the list of ‘blackout’ modes and click the ‘save’ button and go to your ‘profile’ page.

Now, your identity will be completely protected and a ‘ghost’ blackout mode icon will appear on your ‘profile’ page.

When other people visit your profile, they can’t see anything about you.

How to protect my profile using Shadow Blackout mode ?

Go to your ‘homepage’ and click the ‘dropdown’ menu on the right side of the header and then click ‘settings’ option which will redirect to your ‘general settings’ page. Navigate down on the page and you will see the ‘blackout mode’ which will be in ‘Altruu’ mode by default.

Select ‘shadow’ from the list of ‘blackout’ modes and click the ‘save’ button and go to your ‘profile’ page.

Now, your profile will be protected and a ‘shadow’ blackout mode icon will appear on your ‘profile’ page.

When other people visit your profile, they can just see your public information like your name, avatar and cover pictures.

How to customize Altruu to my own taste ?

Go to your ‘homepage’ and click the ‘customization’ menu on the left side bar.

Now, you will be redirected to the ‘customization’ page. You can customize your homepage, profile page, header and menu bar of your choice. Click the ‘homepage customization’ menu.

You can enable whatever you need and disable that you do not.

Before customizing, your homepage will looks like a regular one.

Let’s say, if you do not need the feed switcher, post date, comment, you can disable it right away from the ‘homepage customization’ page. If you do not need buddies, notifications menus in the header, you can change it from the ‘header customization’ page.

If you want to have your post contents and like button alone, you can disable all the menus from the ‘homepage customization’ page except the two. If you want to have notifications, messages and header dropdown menus alone in the header, you can disable everything except them in the ‘header customization’ page.

How to switch my information format easily ?

Go to your ‘homepage’. Your ‘feed bar’ will provide you all formats of information by default.

To change your information format to ‘text’, click the ‘text filter’ button on the ‘feed bar’, which will filter your feed containing text.

If you want to have information with ‘pictures’, click the ‘picture filter’ button on the ‘feed bar’, which will filter your feed containing pictures.

To change your feed to ‘videos’, click the ‘video filter’ button on the ‘feed bar’, which filters your feed containing videos.

If you want to have information with ‘documents’, click the ‘document filter’ on the ‘feed bar’, which filters your feed containing documents.

You can change the information format in the codex profiles too, by enabling the required filter in the ‘feed bar’.

How to switch my feed to get popular contents from Altruu ?

Go to your ‘homepage’. Your ‘feed switcher’ will give you the ‘global feed’ by default.

To get popular contents in your feed, click the ‘feed switcher’ button and a ‘dropdown’ will appear below the ‘feed switcher’. Click the ‘popular’ feed button to get popular contents from Altruu instantly.

Now, your feed will switch from the ‘global feed’ to ‘popular’ feed filter.

How to switch feed to get yesterday's contents ?

Go to your ‘homepage’. Your ‘feed switcher’ will give you the ‘global feed’ by default.

To get yesterday’s contents in your feed, click the ‘feed switcher’ button and a ‘dropdown’ will appear below the ‘feed switcher’. Click the ‘rewind’ feed button.

Now, your feed will switch from the ‘global feed’ to ‘rewind’ feed filter and show you the yesterday’s contents.

How to switch feed to rewind time ?

Go to your ‘homepage’. Your ‘feed switcher’ will give you the ‘global feed’ by default.

You can get the contents before 3 hours, 6 hours, etc. by rewinding your feed time. Let’s say, if you want to get the contents before 6 hours, click the ‘feed switcher’ button and a ‘dropdown’ will appear below and then click the ‘before 6 hours’ feed button.

Now, your feed will switch from the ‘global feed’ to ‘before 6 hours’ feed filter and show you the contents before 6 hours.

How to get easy-to-read contents in Altruu ?

Go to your ‘homepage’. Your ‘feed switcher’ will give you the ‘global feed’ by default.

To get easy-to-read contents in your feed, click the ‘feed switcher’ button and a ‘dropdown will appear below the ‘feed switcher’. Click the ‘shorty’ feed button.

Now, your feed will switch from the ‘global feed’ to ‘shorty’ feed filter and show you the contents that are easy-to-read.

How to get detailed and descriptive information in Altruu ?

Go to your ‘homepage’. Your ‘feed switcher’ will give you the ‘global feed’ by default.

To get detailed and descriptive information in your feed, click the ‘feed switcher’ button and a ‘dropdown’ will appear below the ‘feed switcher’. Click the ‘illustrative’ feed button.

Now, your feed will switch from the ‘global feed’ to ‘illustrative’ feed filter and show you detailed and descriptive information.

How to get today's new feed in Altruu ?

Go to your ‘homepage’. Your ‘feed switcher’ will give you the ‘global feed’ by default.

To get today’s new contents in your feed, click the ‘feed switcher’ button and a ‘dropdown’ will appear below the ‘feed switcher’. Click the ‘today’ feed button.

Now, your feed will switch from the ‘global feed’ to ‘today’ feed filter and show you the today’s new feed.

How to view the trending information from Altruu discovery page ?

Go to the Altruu discovery page, where you can see the ‘trending codex’ section.

Here, you can check the latest trending information by clicking on the codex name of your wish. Let’s say, ‘Book Review’.

You will be redirected to the latest information posted on the chosen codex.

How to experience the open access services in Altruu ?

Go to altruu.com page, Altruu allows you to have an open access from the discovery page trending section.

Click any ‘trending codex’ to access the trending posts that redirects you to the ‘trending post’ view page. Let’s say ‘Book Review’.

Now, you can explore the information diet in the trending section openly.

You can also continue with logging into Altruu by clicking the explorer menu in the right side of the header.

How to get into protected access services in Altruu ?

Go to login page and enter the ‘credentials’ for your Altruu account to get into the protected access services of your account. You can also experience the Altruu by using the open access without registering and logging in.

How to add buddies in Altruu?

Go to your ‘profile’ page and click the ‘buddies’ menu. You can see your ‘buddies’ there.

Click the ‘buddies’ button to ‘add’ them to your buddies network.

Click the ‘follow’ button to follow your ‘favorite’ buddies.

How to access my followed gangs and codex from my profile ?

Go to your ‘profile’ page and click the ‘gangs’ menu where you will have the list of followed gangs and codex.

If you want to unfollow any codex or gang, click the ‘follow’ button again to unfollow them which will be shown by the color change of follow button.

How to search globally using explorer ?

Go to your ‘homepage’ and click the ‘explorer’ menu on the left side bar that opens the ‘explorer’ page and search for some ‘keywords’ in the keyword field.

You can get your search results in more than a criteria like Altruusers. You can also search pages using the same keyword by clicking the pages results at the top.

To see the gang results, click the gangs results.

You can start to follow any information and after following a gang or codex, your follow will change to green.

You can follow multiple information at once too.

How to search buddies, pages, codex and gangs in specific ?

Go to your ‘homepage’ page and click the ‘explorer’ menu in the menu bar that redirects you to the explorer page. You can search buddies, codex, pages and gangs normally by leaving all the filters in its default.

If you are looking for a male buddy who is currently online in Altruu, enable the male gender filter and the online status filter and leave other filters in its default.

To find a male buddy in a specific country who is currently online in Altruu, enter the name in the keyword field, select their country from the ‘country’ dropdown, choose their current status in the network, pick their gender and leave the profile picture filter as it is.

 

How to mark a post ?

Go to the ‘post’ that you want to ‘mark’ in your profile and click the ‘dropdown’ menu on the top right side of the post which will show a list of options. Now, click the ‘mark post’ option.

Your post is ‘marked’ now.

Close the ‘dropdown’ options and you will see the post ‘marked’ with a symbol in the top right side for identification.

How to add photos to my album ?

Go to the ‘album post’ that you want to ‘add photos’ and click the ‘dropdown’ menu on the top right side of the post which will show a list of options. Now, click the ‘add photos’ option.

You will be redirected to the ‘add photos’ page of the album.

Select ‘picture’ from your device to ‘add’ into the album.

Click ‘upload’ button, once you are done and pictures will start to upload.

After uploading your pictures successfully, you will be redirected to your ‘album post’.

How to save a post ?

Go to the ‘post’ that you need to ‘save’ and click the ‘dropdown’ menu on the top right side of the post which will show a list of options. Now, click the ‘save post’ option.

Your post will be saved and added to the ‘saved posts’ page automatically.

How to report a post ?

Go to the ‘post’ that you want to ‘report’ and click the ‘dropdown’ menu on the top right side of the post which will show a list of options. Now, click the ‘report post’ option.

Now, your report message is sent successfully.

How to use the post options ?

Go to a ‘post’ and click the ‘dropdown’ menu on the top right side of the post which will show a list of options that can do various operations. Let’s say, if you want to open the post in a new tab, click the ‘open post in new tab’ option.

To ‘hide’ your post, click the ‘hide post’ option and your post will be hidden immediately.

To check the score of the post, click ‘Altruu Score’ button and you can see the ‘score’ out of 10.

For the credit transfer, click the ‘transfer credits’ that will redirect you to the ‘transfer credits’ page and enter a ‘name’ and credit ‘amount’ and click the ‘transfer’ button.

How to add a buddy to my family members ?

Go to your ‘homepage’ and click the ‘dropdown’ menu on the right side of the header and then click ‘my profile’ option which will redirect to your ‘profile’ page. Click the ‘buddies’ menu below your profile name and click on the buddy name whom you want to add as a family member and you will be redirected to their profile.

Click the ‘three-dot’ menu below the profile name of your buddy and a ‘dropdown’ menu will open and select ‘add to family’ option. Now, a ‘pop-up’ will appear and select your relation with them in the ‘add as’ field and click ‘save’ button.

After successfully sending your family member request to your buddy, you will be notified with the confirmation message.

How to report an Altruuser ?

Go to the ‘profile’ of the Altruuser whom you want to report and click ‘three-dot’ menu below their profile name and a ‘dropdown’ menu will open and select ‘report this Altruuser’ option.

Now, a ‘pop-up’ will be appear and ask you to enter the ‘reason’ for reporting them.

Type your ‘reason’ for reporting the Altruuser and click the ‘send’ button. Your report will be successfully sent to the ‘Altruu admin’.

How to ban an Altruuser ?

Go to the ‘profile’ of the Altruuser whom you want to ban and click ‘three-dot’ menu below their profile name and a ‘dropdown’ menu will appear.

Click the ‘Ban Altruuser’ option from the ‘dropdown’ and the account will be added to the banned Altruuser list immediately.

How to create my own instance ?

Go to your ‘homepage’ and click the ‘create instance’ button below the header.

Now, you will be redirected to ‘create instance’ page.

You may enter the ‘topic’ and ‘about sentence’ for your instance and select the image from your device.

Click the ‘create’ button once you are done and your instance will be uploaded instantly.

You will be redirected to your ‘homepage’ and you can see your instance right below the header.

How to react in a post ?

Go to a ‘post’ and hover or click the ‘like’ button and it will open the ‘reaction box’.

You can give various reactions of your wish. Let’s say, you can give a ‘like’ reaction if you like it.

You can give a ‘meh’ reaction if you don’t like.

You can give a ‘love’ reaction if you really love.

You can give a ‘joy’ reaction if you feel happy or joy.

How to like a post in Altruu ?

Go to the ‘post’ that you want to ‘like’ and hover or click the ‘like’ button and it will open the ‘reaction box’.

Click the ‘like’ button to give a like to the post.

How to comment a post ?

Go to the ‘post’ that you need to comment and click the ‘comment’ button on the bottom of the post.

Now, ‘comment box’ will open below.

Type your ‘comment’ on the ‘comment box’ and press ‘enter’. You can give your comment in text, emoji and audio formats.

Now, your ‘comment’ will be updated in the post comment section.

How to delete my comment in a post ?

Go to the ‘post’, open the ‘comment section’ and click the ‘comment’ you have entered and a ‘delete’ button will appear.

Confirm deletion by clicking the ‘delete’ button and your ‘comment’ will be permanently deleted.

How to cross-share a post ?

Go to the ‘post’ and click the ‘share’ button on the bottom of the post.

A ‘dropdown’ menu will open and you can share your post to various social platforms like Twitter, LinkedIn, etc.

To ‘share’ the post in ‘Twitter’, click the ‘Twitter’ button and you will be redirected to your ‘Twitter’ page and login to ‘Twitter’ to ‘share’.

To ‘share’ the post in ‘LinkedIn’, click the ‘LinkedIn’ button and you will be redirected to your ‘LinkedIn’ page and login to ‘LinkedIn’ to ‘share’.

To ‘share’ the post in ‘Facebook’, click the ‘Facebook’ button and you will be redirected to your ‘Facebook’ page and login to ‘Facebook’ to ‘share’.

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1. Stated official accounts are active and is administered by Altruu Support Team.

2. Frequently Asked Questions are categorized in 12 sections. Latest update in July 2020.

3. Visuals are subject to change in real-time. Latest update in July 2020.

4. Credible pages provided for additional information. Information may vary and are frequently updated.

Support may vary accordingly to the real-time technical changes. Published on June 1, 2018. Latest update in June 2020.

Registration is not mandatory to access Altruu support. All you need is a device with internet connection.

Altruu is a trademark and a proprietary intellectual property of Altruu social network.